State Farm® Insurance Agent Vince Clark
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
A Braddy
June 11, 2025
1
out of
5
rating by A Braddy
"I’ve had a very frustrating experience with this company. Despite multiple requests to cancel my life insurance policy, the process was drawn out and unnecessarily difficult. It felt like my concerns and instructions were repeatedly ignored."
We responded:
"We’re very sorry to hear about your experience and appreciate you bringing this to our attention. Providing excellent insurance services is our top priority, please contact us directly so we can address your concerns and work towards a resolution. Your satisfaction is important to us, and we hope to have the opportunity to improve."
Michael Cobbs
June 10, 2025
5
out of
5
rating by Michael Cobbs
"Working with Vince and his team is super smooth. They always go above and beyond with all of my concerns."
We responded:
"Thank you for reviewing our State Farm office, Michael! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Herminio
June 10, 2025
5
out of
5
rating by Herminio
"Betsy me ayudo hoy y el servicio estuvo perfecto. Muy amable!"
We responded:
"Thank you for your 5-star review, Hermino! My State Farm team and I are happy to be your good neighbor!"
michael terrell
June 5, 2025
5
out of
5
rating by michael terrell
"Betsy is the best!!!"
We responded:
"Thank you, Michael! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Cristobal Silva
June 4, 2025
5
out of
5
rating by Cristobal Silva
"Betsy was great! She helped me with all my insurance needs and always followed up—but never in an annoying way. She was the kind of person who made sure I didn’t forget to take care of the important stuff, which I really appreciated. Vince runs a great branch, and I’d recommend anyone give them a try for all your insurance needs!"
We responded:
"Thank you for reviewing our State Farm office Cristobal! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Chante Adams
June 2, 2025
5
out of
5
rating by Chante Adams
"Sam is absolutely AMAZING!!! I contacted the office for a quote comparison regarding my windshield. I appreciated the transparency Sam provided as well as the great customer service; Sam was pleasant, making my experience great! Additionally, she was patient and offered helpful recommendations; Sam was thorough so that I was well aware of the expectations, which allowed me the ability to make sound decisions with the information provided. 10, 10, would recommend!!!"
We responded:
"Thank you for taking the time to share your thoughts, Chante! We’re glad to know you’re satisfied with the service at our State Farm office and Sam was able to help. If you ever have any questions or need assistance, we’re here!"
Mary Wilkes
May 30, 2025
5
out of
5
rating by Mary Wilkes
"Betsy provided great service today. She was awesome. Thank you so much!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Michael Capranica
May 29, 2025
5
out of
5
rating by Michael Capranica
"As a business owner, I have more vehicles than I can keep track of. Kailey in Vinces office has made sure everything stays up to date so I don’t have to. They make it seem less. Easy to discuss our options"
We responded:
"We’re honored by your positive feedback, Michael! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Charlie Dicola
May 29, 2025
5
out of
5
rating by Charlie Dicola
"Betsy was a lot of help with helping me add a vehicle and check on my policy. Big thanks to her and the rest of Vince’s team!"
We responded:
"Thank you for taking the time to share your thoughts, Charlie! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Jenn Rodriguez
May 22, 2025
5
out of
5
rating by Jenn Rodriguez
"betsy was very helpful and answered my questions with her best ability! she was very sweet and respectful answering the phone call !"
We responded:
"We appreciate your review, Jenn! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Gimel March
May 21, 2025
5
out of
5
rating by Gimel March
"Samantha is very pleasant to work with and gets 5 stars for her personality!"
We responded:
"We’re honored by your positive feedback, Gimel! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Jermaine Dudley
May 21, 2025
5
out of
5
rating by Jermaine Dudley
"Betsy was awesome assisting me my policy."
We responded:
"Thank you for your 5-star review, Jermaine! My State Farm team and I are happy to be your good neighbor!"
Jose Guzman
May 20, 2025
5
out of
5
rating by Jose Guzman
"Samantha siempre me a dado muy bien servicio!"
We responded:
"We’re honored by your positive feedback, Jose! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Julie Nakano-McDonald
May 16, 2025
5
out of
5
rating by Julie Nakano-McDonald
"I first spoke with Sam on the phone a couple of weeks ago. She wasn't only helpful, but extremely polite and courteous! We spoke to her in person today and she was extremely knowledgeable, friendly and made sure we were taken care of! Thank you, Sam!"
We responded:
"We’re thankful for your feedback, Julie! We are glad Sam was able to assist you! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Craig Burrell Sr Burrell
May 15, 2025
5
out of
5
rating by Craig Burrell Sr Burrell
"Betsy ,very Nice and helpful. Much appreciated 👏"
We responded:
"Thank you for your 5-star review, Craig! We are so happy that Betsy was able to help you! My State Farm team and I are happy to be your good neighbor!"
Sharon Riley
May 14, 2025
5
out of
5
rating by Sharon Riley
"Betsy was sweet and completely awesome"
We responded:
"We’re honored by your positive feedback, Sharon! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Chad Soucy
May 8, 2025
5
out of
5
rating by Chad Soucy
"Betsey, was extremely helpful and thorough. Friendly and understanding. Great time, and makes it easy."
We responded:
"Thank you for reviewing our State Farm office, Chad! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Kimberly Alvarez
April 29, 2025
5
out of
5
rating by Kimberly Alvarez
"I just got insurance here and Samantha was a great help!"
We responded:
"We’re thankful for your feedback, Kimberly! We are proud to have Samantha as a part of our team! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Donna McCollum
April 28, 2025
5
out of
5
rating by Donna McCollum
"Betsy very friendly and helpful. Highly recommend"
We responded:
"We’re honored by your positive feedback, Donna! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Eileen Bolivar
December 6, 2024
5
out of
5
rating by Eileen Bolivar
"¡Excelente servicio! Tuve el placer de ser atendido por Samantha en la oficina de Vince Clark State Farm en Kankakee, y puedo decir que superó todas mis expectativas. Ella fue muy profesional, atenta y se aseguró de que todas mis dudas fueran aclaradas de manera eficiente. Su actitud amable y su atención al detalle realmente marcan la diferencia."
We responded:
"¡Muchas gracias por tu excelente reseña! Nos alegra saber que Samantha pudo superar tus expectativas y brindarte el servicio que esperabas. En Vince Clark State Farm nos enorgullece servir a nuestra comunidad con profesionalismo y dedicación. Apreciamos mucho tu recomendación y tu confianza en nosotros. Si alguna vez necesitas algo más, no dudes en contactarnos. ¡Será un placer seguir atendiéndote!"
bonnie raef
December 5, 2024
5
out of
5
rating by bonnie raef
"I have been with State Farm Insurance for years. Transfered my account to Vince Clark in Kankakee Illinois because he is local and convenient. I had a recent towing bill to submit for refund. Samantha Alvarez was amazing! She listened to my concern gracefully. Her personality and follow-up are what we as clients expect. I give her a 10 ⭐ ⭐ ⭐ recommendation!"
We responded:
"Thank you so much for your wonderful review! We’re thrilled to hear that Samantha was able to assist you so effectively and that her professionalism made a positive impact on your experience. We truly love serving the Kankakee County community and are grateful for the opportunity to help you with your insurance needs. Your 5-star recommendation means a lot to us, and if you ever need anything else, please don’t hesitate to reach out!"
Rj Hobson
October 24, 2024
5
out of
5
rating by Rj Hobson
"Absolutely fantastic experience with Vince! As a first-time homeowner, I was overwhelmed with the insurance process. Vince made everything so easy to understand. He guided me through setting up my life insurance, homeowners insurance, and auto insurance with clarity and patience. His expertise and personalized approach gave me confidence that I was making the right choices. I can’t recommend him highly enough! Five stars all the way!"
We responded:
"Absolutely fantastic experience with Vince! As a first-time homeowner, I was overwhelmed with the insurance process. Vince made everything so easy to understand. He guided me through setting up my life insurance, homeowners insurance, and auto insurance with clarity and patience. His expertise and personalized approach gave me confidence that I was making the right choices. I can’t recommend him highly enough! Five stars all the way!"
Josh Davis
September 26, 2024
5
out of
5
rating by Josh Davis
"Great Agent and very knowledgeable"
We responded:
"Josh, thank you for your kind words! I'm glad you found our service knowledgeable and helpful. If you ever need further assistance, don't hesitate to reach out. - Vince Clark - State Farm Insurance Agent, Kankakee, IL"
Samantha Alvarez
September 11, 2024
5
out of
5
rating by Samantha Alvarez
"I started policies here recently, and am so happy with the customer service. April was a great guide at explaining my coverages and deductibles for my policies. Would definitely recommend!"
We responded:
"Samantha, thank you for your wonderful review! I'm glad to hear that you are happy with our customer service. April is indeed a valuable member of our team, and I'm pleased she could help explain your coverages and deductibles clearly. We appreciate your recommendation and are here for any future needs or questions you might have. - Vince Clark - State Farm Insurance Agent, Kankakee, IL"
Sean Robinson
August 21, 2024
1
out of
5
rating by Sean Robinson
"I am extremely disappointed with State Farm's service and the way they are handling my situation. From the start, their customer service was good but slow to respond. Last September, I decided to switch my homeowners insurance to receive the multi policy discount. In November, I received a letter stating my homeowners insurance was increasing because the two wasn’t bundled together. I called immediately, spoke to a male and he ensured me that he would fix it. Fast forward to July 2024 I received my renewal for 2025 that I didn't agree with so, I called the office asked for the manager he was busy so I took a trip. After discussing with Vince my situation he ensured me he would make sure this is taken care of. As of now the multi policy discount still isn’t added my premium has increased tremendously and I’m getting the run around regarding this issue. Vince Clark is blaming this all on underwriting, However as a business owner I don’t think he’s handling the situation well. I expected much better outcome from such a well-known company. I would not recommend State Farm to anyone looking for reliable insurance."
We responded:
"Sean, thank you for sharing your experience. I apologize for the inconvenience and frustration you've faced with your homeowners insurance and the multi-policy discount. I understand how important it is to have these matters handled promptly and accurately. I regret that we did not meet your expectations in this instance. I assure you that we take your feedback seriously and will work to address the issues you've mentioned. Please feel free to reach out to our office if you have any further questions or concerns. - Vince Clark - State Farm Insurance Agent, Kankakee, IL"